The software schedules the correct field agents by considering different parameters including the availability, location, skill, certification, and parts availability to ensure the job gets completed on the first visit. It also gives technicians the option of signing up for their appointments. Technicians will only see the jobs that are available and appropriate for them once there are rules set.
FSM Grid supports bulk scheduling technicians to lower any booking-to-job lags. It automatically places the right people to the past 30 days of booked appointments. The platform’s Dispatch Optimization considers what’s suitable for all parties: the customers, technicians, and the organization. Customers can choose appointment times, technicians work within their schedules, and technician distance to service is taken into account. FSM Grid selects the closest technician to lower travel costs.